In today’s crowded digital marketplace, delivering a standout customer experience is no longer optional, it’s mission-critical. For one leading skincare brand, the key to unlocking exponential growth wasn’t a flashy rebrand or a celebrity endorsement. It was a laser focus on enhancing how customers searched, discovered, and shopped on their website. Their secret weapon? Netcore Unbxd’s AI-powered e-commerce optimization suite.

The Challenge: Irrelevant Results, Missed Revenue, and a One-Size-Fits-All Experience

Despite strong brand equity and a growing online presence, the skincare brand’s performance was being dragged down by a poor product discovery experience. The issues were multifaceted:

Search That Missed the Mark: Whether it was a simple product name or a long-tail ingredient query, the site often delivered irrelevant or zero results, frustrating users and driving them away.

Lack of Error Tolerance: Minor typos or spelling variations led to dead-end searches. This meant a large chunk of high-intent users were bouncing before even seeing a product page.

No Personalization at Scale: The site offered a generic, one-size-fits-all journey. There was no personalization layer to tailor product recommendations or surface relevant items based on shopper intent or behavior.

Together, these issues resulted in low conversions, and a growing gap between product visibility and actual purchase behavior.

The Solution: Intelligent Ecommerce with Netcore Unbxd

To overhaul the shopping experience, the skincare brand partnered with Netcore Unbxd to deploy a comprehensive, AI-powered solution focused on relevance, speed, and personalization:

AI-Powered Search & Browse: The outdated search engine was replaced with context-aware, real-time AI that understood user intent and corrected typos, ensuring relevant results for both simple and long-tail queries—drastically reducing zero-result pages.

Smart Autosuggest with Visual Guidance: The predictive autosuggest feature surfaced popular terms and trending products as users typed, helping them discover what they needed faster and increasing click-through rates from search.

Personalized Recommendations Across the Site: From homepage to cart, shoppers were served real-time, behavior-driven product suggestions, boosting engagement and AOV by guiding them toward the right items.

Dynamic Merchandising Controls: Category pages became dynamic and business-aligned, letting the brand prioritize bestsellers and key SKUs, ensuring high-visibility for high-impact products.

The Results: A Performance Uplift Across Every Metric That Matters

The results of implementing Netcore Unbxd’s AI-powered product discovery were immediate and impressive:

The conversion rate increased by 19%. This was particularly driven by the “Popular Products” autosuggest module, which converted at nearly 3x the normal search conversion rate.

The purchase revenue increased by 54% & AOV by 18%. A direct result of smarter discovery and more seamless shopping journeys.

The Takeaway: Personalization Isn’t a Feature—It’s the Foundation

This case proves that in ecommerce, experience is everything. Shoppers don’t just want products—they want fast, intuitive, and personalized journeys that make finding the right product feel effortless.

By tackling friction points like broken search and disconnected experiences, this skincare brand didn't just improve KPIs—it rewired their growth trajectory

Why Skincare Brands Choose Netcore Unbxd

In the world of skincare ecommerce, where search intent is often ingredient-led and journeys are highly personal, Netcore Unbxd stands out as the product discovery platform of choice.

Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Search and Product Discovery for the second year in a row—and ranked among the top three in B2C and Conversational Search in the 2025 Gartner® Critical Capabilities™ report—Netcore Unbxd delivers the intelligence, speed, and personalization modern beauty brands need.

From intelligent autosuggest and visual search to AI-powered recommendations and conversational shopping agents, our solutions are purpose-built to help skincare brands deliver seamless, high-converting shopping experiences.

For brands looking to turn search into sales and personalization into profit, Netcore Unbxd is the proven partner.